General FAQ

1. My child is running out of medications. How do I get a renewal on a prescription?
A formal request from your pharmacy needs to be faxed in to your gastroenterologist’s office @ 519-685-8105. Please allow for a 72 hour turnaround time for your gastroenterologist to sign the renewals back.

2. My child had a recent test. How do I get the result?
We prefer to discuss test results at your clinic appointment. However, we understand this is not always possible. We can provide test results over the phone once the health care professional has had a chance to review the results. Please remember that test results can take up to 2 weeks to be interpreted.

3. My child gets regular blood work done. I’d like a copy of the results.
We aim to notify your family of all laboratory results in a timely manner. Please call our office if you have inquiries about lab results. We can provide paper copies of lab results at clinic appointments only. We do not e-mail, fax or mail lab results.

4. My nurse or doctor asked that my child get routine bloodwork done. How do I do this?
There are many external laboratories that perform blood tests. A few popular ones are LifeLabs, Gamma Dyna Care and CML.
You may have your labs performed at Children’s Hospital’s lab test centre, located in the Pediatric Medical Day Unit, B1-200, which operates Monday through Friday from 8am to 3:30pm. Please note it is closed between 11:45am-1pm.
You are given a provincial lab requisition at the time of your clinic visit. These requisitions last for 6 months. If these expire, please contact your nurse practitioner or gastroenterologist to obtain a current one.

5. I need a medical letter written on my child’s behalf.
Please allow 2 – 4 weeks for written medical letters. Examples of letters include: school requirements, travel, housing, work, insurance etc. A fee may apply.
Your child’s pertinent information is shared with your family doctor through a clinic letter summarizing your child’s clinic visit. Therefore, your family doctor is up to date with your child’s medical status.

REMINDER: This information is intended to provide general information and should not be used to base a diagnosis or treatment. Please consult the doctors about your specific condition and the approach for treatment.